insurance claims

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Home and building insurance

Insurance claims can be complicated. From filing the claim to final invoicing, Thunder Bay’s team of experts has the industry knowledge and communication skills to connect with your carrier and ensure you get taken care of.

Our team has worked with all the major insurance carriers and dozens more. We know each claim can be different, but our goal always remains the same – make your experience navigating a stressful situation less of a drain on your time and energy.

Our Process

We will guide you through the insurance claim process, working with your adjuster to ensure your insurance scope is complete, correct, and up to code.

Here’s exactly what you can expect:

Onsite assistance during inspection

When the adjuster from your insurance company comes to your property to conduct an inspection, we will be on site to assist with the adjuster to ensure that the full scope of work is documented.

Due diligence and documentation

We make sure the adjuster examines all roofing materials, gutters, pipes, flashing, and notes all damages. Everything will be heavily photographed and documented to make reviewing what should be included in your claim straightforward.

Work scope and invoicing management

We will work with your insurance company to ensure there is an agreement on the scope of work that is needed and invoiced appropriately.

Follow-up and supplemental needs

Once an agreement has been made, we will handle contacting your insurance company to secure supplemental service coverage for any additional issues that may arise during the construction process.

Continuity of service

We will be there beyond the adjustment. We guarantee our work after getting you back to pre-loss conditions and will be there for you for any of your needs down the road.

We’re Here When You’re Ready